Implementation of Unified Communications

Manufacturing Company’s Global Operations

Implementation of Unified Communications for an Australian Manufacturing Company’s Global Operations

An Australian based manufacturer or waterproofing and paint protection products needed a telephony system that would support their business departments that are geographically located within a multitude of areas, they also wanted a system that would allow and support them as they expanded into global markets.

The current telephone system was old and not suited to the long term business needs, working with Otilas a hosted Unified Communications System (UCS) was implemented using Digium built on the Asterisk open source platform. The UCS system is hosted in a secure Data Centre and utilizes SIP trunks to routes calls via their internet connection to various office locations rather than relying on older PSTN and ISDN technologies.

Now they have a true UCS system that enables them to be able to make and receive calls from anywhere in the world, using a combination of desk phones, soft phone clients, and their smartphone devices.